Frequently asked questions
Straight answers about pricing, the trial and how Radeeo fits your station. Anything else, ask us at support@radeeo.com.
We have twenty presenters. Is that twenty inputs?
No. An input is a live source coming into the station at the same time. Presenters take turns on the same input, so twenty presenters broadcasting one after another is one input. Handovers don't count double either: when one show fades out and the next fades in, that momentary overlap is part of normal operation, not a second input.
Does show recording count as an output?
No, and it never will. Recording your output for listen-again and compliance is something every licensed broadcaster should do, so it's included free with every Radeeo installation. We won't charge you for keeping the recordings the regulator expects you to keep.
So what does count as an output?
Each live destination you send the station to: the stream behind your website player, your DAB+ multiplex feed, and each platform push (Mixcloud, YouTube, Facebook Live and so on). A typical community station runs one input and two to four outputs, which comes to £30 to £50 a month.
How does the free trial work?
Install Radeeo and it activates itself by logging in online. That gives you 30 days with 5 inputs and 5 outputs, no card required. When the trial ends you choose the inputs and outputs your station actually needs; nothing is deleted in the meantime.
Are safety features ever paid extras?
Never. The Airlock — the broadcast delay, the panic button and automatic dropout protection — ships in full with every installation, on every plan, including the trial. We don't charge extra for the things that keep you safely on air.
What software do presenters need?
OBS or any similar streaming app, all free. Each presenter gets a private streaming link that only works during their slot, so there are no shared passwords and nothing to configure at the studio end.
Do you provide the DAB multiplex?
No. You arrange carriage with a multiplex operator (and hold your own Ofcom licence); Radeeo produces exactly the feed your operator needs. If your carriage is with an operator like Maxxwave, it's plug and play.
What happens if the studio internet dies mid-show?
The Airlock notices within moments and puts your takeover playlist on air, so listeners hear music instead of silence. When the connection returns and stays steady, the show fades back in automatically. Nobody has to race to the desk.
Where does our data live?
In your own installation. Every station runs its own self-contained copy of Radeeo, on your hardware or ours. There is no shared platform holding your output, your playlist logs or your listener data.
Can we run Radeeo under our own brand?
Yes. Private licences and white-label deals are the same product, not a special build, so multiplex operators and networks can offer Radeeo as their own. Ask us at support@radeeo.com.